How can we help?

You can resend a confirmation or receipt email by following these steps:

  1. Log into the Admin at
  2. Navigate to the campaign on which to create this template
  3. Click the "Email" tab
  4. Click "Sent Automated Emails" in the left sidebar
  5. Locate and click the relevant email (you can sort by name or date, or even filter by known information)
  6. Click Resend at the top of the window
  7. You will be presented with a pop up asking if you want to use the original template the email was sent with, or the latest template. This is relevant if the template was changed since the email was originally sent. Make your selection, and send.
    Note: if the user's email address was changed since the original email was sent, the resent email will be sent to the updated email address.