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June 2, 2021

New and Exciting!

Google Analytics 4
Neon Fundraise now supports Google Analytics 4!

Improvements

  • Custom URLs now support Unicode characters.

Fixed

  • Fixed an issue that prevented users from submitting tributes to a Canadian address.

  • Fixed an issue present that prevented updating registrants in the Admin on some campaigns configured with Detailed Registration.
  • Refunds are no longer supported through PayPal Pro processor.

Upcoming

  • Event date timezone can be modified in the Admin.
May 26, 2021

New and Exciting!

National Teams!
With national teams, organizations can now aggregate and display fundraising efforts of teams and fundraisers across campaigns towards one national goal. Click here to learn more about national teams.

Fixed

  • The Admin global search "relevance" sort option now prioritizes search results based on how many characters in the result matches the search term.

  • The homepage Facebook and Twitter share buttons have been reverted to read "Share on Facebook/Twitter".

  • Fixed a bug (introduced two weeks ago) that prevented offline donations entered without a donor email from being synced to Neon CRM.
  • Fixed an issue that prevented administrators from editing Optional Salesforce Settings.
  • Updated the default text of the team endurance progress widget that appears in the dashboard > My Team tab for accuracy.

  • Fixed an issue with campaign sites that had both dynamic leaderboards and Role Registration enabled.

Upcoming

  • Event date timezone can be modified in the Admin.
May 19, 2021

Improvements

  • We've added a new "Video Gallery" widget that displays a carousel of videos from the site's video gallery. Contact us to enable this widget on your campaign site.

  • It is now possible to add custom tabs to the livestream sidebar. Contact us to add a custom tab.
  • Team information has been added to the Role Registration Confirmation email sent to administrators.
  • It is now possible to differentiate the tribute notification recipient email term from a campaign's global email term. Contact us if you'd like to make a customization like this.
  • In Dynamic Leaderboards, if multiple fundraisers are tied, the tiebreaker now goes to the fundraiser who reached the value first.

Fixed

  • The "Not [user]?" link that appears on the donation page for logged in users now reloads the donation page.

  • National team social shares have been removed from the list of Social Shares in the Admin when national teams is not enabled for the organization.
  • We updated the error message when there is too much data in the User Activity Across Campaigns report, for clarity.

  • The currency symbol in the self-donate lightbox now reflects the campaign's default currency.

Upcoming

  • The homepage Facebook and Twitter share buttons default will be reverted to read "Share on Facebook/Twitter".

May 12, 2021

Improvements

  • On campaigns configured with an Endurance Challenge, users who create teams are now prompted during registration to choose an endurance goal amount for their team.

  • The YouTube livestream embed now shows a fullscreen option.
  • As part of our ongoing commitment to search we have improved the accuracy and performance of user search queries.

  • Updated the display of various amount fields in the Ticket Builder.
  • A province dropdown field now appears on the donation form when selecting Philippines in the Country field.

  • Billing information is now included when syncing donations to Neon CRM.

Fixed

  • The Password_Reset_Link available in placeholders in the Registration Confirmation email now populates the relevant link correctly.
  • Hebrew characters now render correctly in email placeholders.
  • Donation records are no longer duplicated when resyncing to Neon CRM.
May 5, 2021

Improvements

  • A new column, called "PrimaryUserAccountID", has been added to Registrants reports. It displays the ID of the primary user account records of managed user accounts, allowing administrators to easily report on primary vs managed users.

  • New settings have been added to the Forms > Donation Settings list to allow configuration of:
    1. Minimum donation amount
    2. Maximum donation amount
  • The following additional settings also appear in Donation Settings, but only if they are supported by the configured processor (Neon Pay supports ACH transactions):
    1. ACH donations enabled
    2. Maximum ACH donation amount
    3. Apple Pay enabled
    4. Google Pay enabled
  • CyberSource processor now supports 3DS transactions.

Fixed

  • Fixed an issue that caused some field values not to display in the registrant record in the Admin.
  • Fixed a rare issue that caused a field to display another field's value in the Admin.

Upcoming

  • On campaigns configured with an Endurance Challenge, users who create teams will be prompted during registration to choose an endurance goal amount for their team.
April 28, 2021

New and Exciting!

Global Search Improvements
In the Admin global search, all user results (donors, registrants) from the same user are grouped under a single user card.

New Language: Portuguese
Portuguese is now a supported language in the Neon Fundraise system. To learn more about our multi-language support, click here.

Improvements

  • Endurance progress has been added to the static team list (where an endurance challenge is active). A "view all" link, which directs to said page, has been added to the top endurance teams widget.
  • We've added a new report for Neon CRM clients that maps Donation IDs to their corresponding Neon CRM Donation IDs.

Fixed

  • Fixed an issue that caused default team images to not render properly on the front end.
  • Character limit for custom URLs is now enforced in Role Registration and various other places, resolving some related bugs.

Upcoming

  • A new column will be added to Registrants reports which will display the ID of the primary user account on records of managed user accounts.
  • New settings will be added under Forms > Donation Settings to allow management of minimum and maximum donation amounts.
April 21, 2021

New and Exciting!

Participant Map Widget
We've released a new homepage widget that displays on a map the cities from which people are registering. To enable this widget, please contact support.

Improvements

  • Added lang attribute in HTML container for all site pages.
  • Administrators can no longer disable the reset password automated email. The email contents can continue to be modified as usual.
  • Updated the display of the tickets used/available amounts in the Ticket Builder for clarity.
  • Apple Pay with processor 1st Pay now functions correctly on embedded donation pages.
  • International addresses now support zip codes with up to 10 characters.

Fixed

  • Fixed an issue that prevented sorting on member lists (introduced 4/14/2021).

  • Fixed an issue that caused fundraiser cards to appear twice on the /static/find-a-page page.

  • Fixed a sorting issue on the /static/find-a-page page.

  • Various password error messages have been updated to reflect the new password requirements released two weeks ago.
  • Fixed an issue that caused certain saved reports to fail when run a different campaign than originally configured.
  • Fixed an issue that caused some longer currency symbols to overlap amounts.
  • We've updated various areas of campaign sites to correctly use the campaign's default currency symbol (as opposed to "$") for campaigns with international currencies, including: Upcoming Event widget, Find-an-Event page, Fundraiser Cards widget, Find-a-page page, and Livestream cards.
  • Error messages now work correctly in Spanish.

Upcoming

  • In the Admin global search, all user results (donors, registrants) from the same user will be grouped under a single user card.

  • Endurance progress will be added to the static team list (where an endurance challenge is active); and a "view all" link, which directs to said page, will be added to the top endurance teams widget.

  • A new report will be added for Neon CRM clients that maps Donation IDs to their corresponding Neon CRM Donation IDs.
April 14, 2021

Improvements

  • The FAQ page has been rebuilt to be accessible to screen reader devices.

  • Improved the donation page "flat" design in the livestream interface.

  • Endurance Challenges are now replicated along with campaigns (only when they were added directly to the campaign).

  • Added firewall deny rules to Payment Service.

April 7, 2021

Major Updates

User Password Requirements
User passwords across most campaign sites now require at least 8 characters and one of each character type: uppercase, lowercase, number, and special character. For more on password security and configuration, please click here.

Fundraising History
The "My Campaigns" tab in the profile section has been renamed to "My Impact", in which fundraisers can now access total impact to their organization as well as past campaign information.

Global Search Sorting
Administrators can now filter global search results by relevant (displays results related to current Admin location first), recent, and alphabetical.

Liquid Timezone Filter
Liquid dates (including event date) can now be displayed with a timezone offset. For example, if the event date is entered in the Admin in Pacific time, on campaign websites and in emails the date can be output with a timezone offset that looks like: {{ Campaign.Event_Date | timezone: "America/New_York" | date: "%B %d, %Y, %l:%M %p" }}. This converts the event date/time to Eastern. For more on the new timezone filter, please click here.

Embedding Site Pages
Campaign sites and pages can no longer be embedded onto third party, non-whitelisted sites. By default, the organization’s website is whitelisted. To whitelist other sites, please contact support.

Fixed

  • Fixed an issue that prevented changes to registrants who are on a team for campaigns configured with Detailed Registration.
  • Fixed an issue that caused form field option edits not to be saved on newly added options.
  • Endurance permission is no longer needed for access to the People tab.

  • We've improved triggering of the reCAPTCHA requirement.
March 30, 2021

New and Exciting!

Redesigned Search
Global search results have been updated to show categories in tabs at the top of search results, and results are now designed as cards. More updates to follow in the next few weeks.

Fixed

  • The editable area below the ticket standalone page has been removed from the front end. It continues to be editable from the Admin, under Forms > Customize > Page Section - Tickets Page - Below Form.

  • Livestream embeds no longer show on fundraising pages when livestreaming is disabled for the campaign.

Upcoming


  • Fundraisers will be able to access past campaign information in their user profile section.
  • Administrators will be able to sort global search results.
March 24, 2021

Improvements

  • We've updated the Registration Builder interface for dropdown and multi-select fields with 250 or more field options. These changes allow the Registration Builder to function well even when there are many field options to load and process.

    1. Options are paginated at 50 per page. Navigate between the pages at the bottom of the options list.
    2. Reorder field options by modifying the order number to the left of the option (as opposed to the usual drag/drop method).
    3. Changes to the field don't take effect until the "Done" button is clicked at the top of the field.
  • Added "View all" link to the endurance leaderboard. Users can click the link to view a list of all participants in order of endurance progress completed.

Fixed

  • The forgot password flow has been updated to prevent username enumeration.

  • Removed the link to find Facebook ID from the "Moderate Comments" lightbox. Users can find their Facebook ID here and similar sites.

  • Site Builder buttons now replicate correctly from campaign to campaign.

Upcoming

  • Global search results will updated to show categories in tabs at the top of search results, and results will be shown as cards.

March 17, 2021

Improvements

  • The My Team tab in the dashboard now correctly shows international currency symbols.

  • Queued reports that have timed out now automatically retry three more times before reporting a failure. This will reduce the number of failed queued reports.

Fixed

  • Fixed an issue that caused donation amount buttons to overlap recipient buttons on mobile.

  • Fixed an issue that caused scheduled reports not to run on campaigns configured with multiple languages.

March 10, 2021

Improvements

  • For campaigns with an active Endurance Challenge, the fundraiser list page now displays endurance progress along with an accompanying sort filter.

  • Updated the tooltip for the "Make address required" Admin setting to better reflect what the setting does.

Fixed

  • The terms "Page Text - Ticket Without Donation Thank You Page - Title" and "Page Text - Ticket Without Donation Thank You Page - Text" have been added to the Admin, under Forms > Customize. They appear to users on the ticket thank you page when a ticket purchase with no additional donation is made.

  • The arrow linking out from the Admin to Neon Pay has been restored in the Neon Pay tab.

March 3, 2021

New and Exciting!

More Scheduled Reports
Many more reports now support the "Schedule Reports" feature. The (non-exhaustive) list of newly supported reports includes:

  • Counts and Totals
  • Donation Amounts
  • Donors including registration fees
  • Donors (verified donations)
  • Endurance Activities
  • Form Submissions
  • Fundraisers with Donation and Contacts Summary
  • Fundraisers and Teams
  • Purchased Tickets
  • Recurring Donations
  • Salesforce Sync Donations
  • Teams with Summary
  • Transactions
  • User Accounts

Improvements

  • A "PDF Receipt ID" column has been added to Donations reports.

  • We've introduced a new homepage widget and accompanying static page that promote fundraisers with an active livestream. Please contact us to enable these elements.
  • Updated Neon Pay branding that appears in the Admin to reflect the new Neon Pay brand.

  • Updated Neon CRM branding in the integrations tab to reflect the new Neon CRM brand.

Fixed

  • Required tribute fields no longer return a "field is required" error when the field is not visible on the form (for example, if it's in a collapsed section). Additionally, required fields are now validated without any user interaction if they are visible.
  • We have fixed the Sprocket login flow and refreshed its design. Note: When refreshing an invalid refresh token our response is now a 403 response code with a key of "errorMessage" in the body (changed from a 400 response code with a key of "error" in the body). We recommend updating error handling and deserialization logic accordingly.
  • Campaign settings and terms now correctly copy from templates to newly created Champion Campaigns.
  • Fixed some uncommon issues when creating new administrator accounts.

  • Fixed an issue that caused the wrong default text to appear in some editable areas on some multi-language sites.

Upcoming

  • For campaigns with an active Endurance Challenge, the /static/fundraiser-list page will begin to display endurance progress along with an accompanying sort filter.
February 24, 2021

New and Exciting!

New Share Lightbox
We overhauled the share functionality available in the Fundraiser Dashboard. This update is immediately available for all fundraisers.

  • The dashboard Share tab has been removed.
  • A share button has been added next to the Donate button for logged-in users on their fundraising page/dashboard, and another share button has been added below the dashboard donations chart.
  • Both buttons trigger a newly designed, responsive share lightbox.
  • Added the page link with "Copy link" functionality.
  • A new generic "Share" button appears in the share lightbox when viewed on mobile, and triggers the native OS share module.
  • The QR code has been incorporated into a tab within the share lightbox, along with an additional "Share" button (on mobile) that triggers the native OS share module.
  • The "tab=share" URL parameter now opens the share lightbox.

Improvements

  • Various Admin account-related pages have been redesigned to conform to our new Neon brand, including the create account and reset password page.

Fixed

  • Fixed an issue that prevented administrators from signing up to Neon Pay through the Admin.
  • Fixed warnings when loading pages with the social shares widget if using a browser with privacy protections (e.g. Microsoft Edge on Windows).
  • The add livestream flow now correctly recognizes more invalid URL formats for Facebook Live videos.

  • User suffixes now properly limit to 20 characters in the Admin edit-contact form.

  • Updates to the Fundraiser Dashboard QR code:
    • Increased size of QR code image.
    • Fixed an issue that prevented downloading of the QR code on Android and IE10+.

Upcoming

  • Required tribute fields will no longer return a "field is required" error when the field is not visible on the form (for example, if it's in a collapsed section). Additionally, required fields will be validated without any user interaction if they are visible.

  • The "Schedule report" feature will be available on more reports, including Counts and Totals reports.
  • A "PDF Receipt ID" column will be added to Donations reports.